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House of Hair Policies.

STRICT AND  ENFORCED 24HR CANCELATION POLICY

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked weeks, or months, in advance.

• Less than 24 hour notice will result in a 25%  charge of the service you were to receive.
• “NO SHOWS” will be charged 50% of the reserved service amount. 3 NO SHOWS will result in account suspension to further book at our salon. 

This cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our House of Hair team members’ schedules filled. Thank you for respecting our time.

REFUND  POLICY

WE PRIDE OURSELVES ON PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT COSTUMER CARE.  We DO NOT issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, PLEASE notify the salon within 2 DAYS of your service. If you are unsatisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At this time, we will make every effort to make a “game plan” to meet your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no cost ONLY WITHIN the 2 days of the initial service.

• We also DO NOT issue refunds or exchange on any product you purchase from House of Hair.
• Gift Certificate sales are FINAL.
• Hair extension Deposits are NON-REFUNDABLE.